Return Policy
At Mirror Hair Co., we take pride in providing premium European and raw Slavic hair extensions. Because of the intimate nature of hair products, we maintain strict hygiene and safety standards.
Final Sale on Open Packages
For hygiene and safety reasons, we do not accept returns or exchanges on any opened or used packages. Once the seal has been broken, the product is considered final sale.
Unopened Returns
• Unopened and unused hair may be returned within 7 days of delivery.
• Returns are eligible for store credit or exchange only.
• Customers are responsible for all return shipping costs.
Eligibility Requirements
• Hair must be in its original packaging and in new, unused condition.
• Proof of purchase is required for all returns.
• Returns that do not meet policy requirements will not be accepted.
Disclaimer:
Mirror Hair Co. reserves the right to refuse any return or exchange that does not comply with this policy.
Shipping Policy
At Mirror Hair Co., we strive to provide fast, reliable delivery for every order.
Processing Times
• Orders are processed within 1–2 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has shipped.
Shipping Options
• Standard Shipping: 3–7 business days (domestic).
• Express Shipping: 1–3 business days (domestic).
• International Shipping: Delivery times vary by destination.
Order Tracking
All orders include tracking information, which will be emailed to you once your order has been shipped.
Shipping Responsibility
• Mirror Hair Co. is not responsible for lost, stolen, or delayed packages once they are in the possession of the carrier.
• Please ensure that your shipping address is correct before completing your order.
International Orders
• Customs fees, duties, and taxes are the responsibility of the buyer.
• Mirror Hair Co. is not responsible for delays caused by customs clearance.
Terms & Conditions
Welcome to Mirror Hair Co. By purchasing from our website, you agree to the following terms and conditions:
⸻
1. Product Use
• Mirror Hair Co. extensions are designed for professional use only.
• It is the responsibility of the stylist to install, maintain, and remove extensions properly.
• Mirror Hair Co. is not liable for damage caused by improper application, maintenance, or removal.
⸻
2. Payments
• All prices are listed in USD.
• Full payment is required at checkout.
• Mirror Hair Co. reserves the right to adjust pricing at any time without prior notice.
⸻
3. Returns & Exchanges
• For hygiene and safety reasons, all sales are final once packages are opened or used.
• Unopened and unused hair may be returned within 7 days of delivery for store credit or exchange only.
• Customers are responsible for return shipping costs.
• Please see our Return Policy for full details.
⸻
4. Shipping
• Orders are processed within 1–2 business days.
• Mirror Hair Co. is not responsible for lost, stolen, or delayed packages once in the possession of the carrier.
• International customers are responsible for all customs duties, taxes, and fees.
• Please see our Shipping Policy for full details.
⸻
5. Disclaimer of Liability
• Mirror Hair Co. is not responsible for improper use of products, allergic reactions, or results outside of professional application.
• Results may vary depending on maintenance, lifestyle, and installation method.
⸻
6. Intellectual Property
• All content, including images, branding, and product descriptions, are the property of Mirror Hair Co. and may not be copied or used without permission.
⸻
7. Policy Updates
• Mirror Hair Co. reserves the right to update or change these Terms & Conditions at any time.
• Continued use of the website following updates constitutes agreement to the new terms.
Privacy Policy
Mirror Hair Co. values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
⸻
1. Information We Collect
• Personal Information: Name, email address, phone number, billing/shipping address.
• Payment Information: Processed securely through our payment provider (we do not store credit card details).
• Order Information: Products purchased, order history, and preferences.
⸻
2. How We Use Your Information
• To process and fulfill orders.
• To provide customer support and respond to inquiries.
• To send updates, promotions, or marketing (only if you opt-in).
• To improve our website, products, and customer experience.
⸻
3. Sharing of Information
• We do not sell or trade your personal information.
• Data may be shared only with trusted third-party providers (such as payment processors or shipping carriers) to complete your order.
• We may disclose information if required by law or to protect our rights.
⸻
4. Data Security
• All transactions are processed using secure, encrypted technology.
• We implement appropriate security measures to protect your data from unauthorized access or disclosure.
⸻
5. Cookies
• Our website may use cookies to enhance your browsing experience and track site performance.
• You can disable cookies through your browser settings, but some features may not function properly.
⸻
6. Your Rights
• You may request access, correction, or deletion of your personal information at any time by contacting us.
• You may opt out of marketing emails by clicking “unsubscribe” at the bottom of our messages.
⸻
7. Updates to This Policy
Mirror Hair Co. may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.
⸻
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at: